Do This First
In a Plumbing Emergency, Do These Three Things First
Before we arrive, these three things limit the damage.
- Turn the water off at the meter. The mains tap is at the water meter, usually near the front boundary. Turn it clockwise until it stops. This kills the supply to the whole property.
- Turn the power off if water is near anything electrical. Switch off at the switchboard, and don’t touch powerpoints, light fittings or wet appliances.
- If you can smell gas, don’t touch anything electrical at all — no switches, no phone inside the building. Open doors and windows, get everyone out, and call the gas distributor’s emergency line from outside before you call us.
Then call. The sooner we are on the way, the less there is to dry out afterwards.
Does it need a plumber right now?
What We Treat as an Emergency
Not everything needs a plumber tonight. These do:
A burst pipe or water you can’t stop, see burst and leaking pipes
Sewage backing up into the house, the yard or a shower base
Multiple fixtures backing up at once, that’s a main line blockage, not a fixture problem. See blocked drains
A gas leak or the smell of gas, see gas fitting
No hot water in a household that can’t go without, see hot water systems
A hot water unit leaking from the base, which can release its full tank
Water near electrical fittings, in a ceiling or through a light fitting
A blocked toilet in a single-bathroom home
Rated 5 stars
Penrith Families & Businesses Have Trusted Us for 24 Years
Our continual focus on customer service, affordable pricing and quality workmanship has earned DrainPro Plumbing Services a 5 star rating across Penrith and Western Sydney.
Daniel came, checked, fixed all the while answering all my silly questions. Helped getting rid of a massive debris in the sewer pipe. Would 100% recommend.
Koichi Pham
Fixed a burst water pipe I accidentally hit while gardening. They came out straight away and got it sorted quickly and professionally. Great service and very easy to deal with.
Jade McQuillan
Daniel provided a very quick service, was very friendly and explained all the options we had before going ahead with work to make sure we were completely informed.
Monica Asimus
Our old toilet needed an emergency replacement. Daniel responded immediately and was able to have a brand new toilet replaced within 24hrs at a reasonable price.
Caitlan Read
Daniel went above and beyond to fix a cracked pipe in our front yard. After the job you couldn’t tell there was a large trench dig up it looked untouched.
Jessica Toth
Daniel arrived on time, delivered high-quality work, and was very professional throughout the entire process. He exceeded expectations and I couldn’t be happier!
Jasmine Dilworth
Our Process
What Happens When You Call Drain Pro
- You call, and you speak to a plumber
Describe what’s happening and you’ll be talked whether its an emergency, as well as making it safe while we’re on the way. - We arrive same day
With the van stocked to fix most problems on the spot. You get a fixed price before work starts
No hourly rate ticking over while the problem gets diagnosed.- The repair is tested and the area left clean
Backed by our lifetime labour guarantee.
Fast Same-Day Service
Areas We Service
Based in Werrington Downs, we cover Penrith, Blue Mountains, Hawkesbury and the surrounding corridor.
Penrith
- Penrith
- Cranebrook
- Werrington
- Werrington Downs
- St Marys
- Kingswood
- Cambridge Park
- Claremont Meadows
- Caddens
- Jordan Springs
- Glenmore Park
- Emu Plains
- Leonay
- Orchard Hills
Blue Mountains
- Glenbrook
- Blaxland
- Warrimoo
- Mt Riverview
Hawkesbury
- Windsor
- South Windsor
- Bligh Park
- McGraths Hill
- Riverstone
- Schofields
- Marsden Park
- Erskine Park
FAQs